Shipping
- Processing Time: Orders are processed within 1-2 business days. You will receive a confirmation email once your order has shipped.
- Shipping Rates: Shipping costs are calculated at checkout based on the destination and weight of your order.
- Delivery Times: Estimated delivery times vary based on location. Typically, deliveries within Australia take 3-7 business days.
- Shipping Carrier: We use reliable carriers to ensure your order arrives safely and on time.
- Free Shipping: Enjoy free standard shipping on orders over $45 within Australia. Simply add eligible items to your cart and the discount will be applied at checkout.
Refund Policy
- Seasonal Honey: Our honey offerings include seasonal varieties. If a specific seasonal honey is out of stock, we will notify you via email and process a full refund for that item.
- Broken Jars: Please inspect your order upon delivery. Unfortunately, we cannot offer refunds for jars of honey broken in transit. If you receive damaged items, please contact the carrier directly to file a claim.
- Return Eligibility: Due to the nature of our products, we do not accept returns or exchanges on honey and beeswax. If you have any issues with your order, please contact us within 7 days of receipt for assistance.
- Contact Us: For any questions or concerns regarding your order, please reach out to our customer service team at [your contact email] or [your contact phone number].
We appreciate your understanding and thank you for choosing our honey and beeswax products.